Frequently Asked Questions Here are answers to some of the most frequently asked questions we receive from our customers.
FAQ
What to bring? How do I pay? What to wear?
We know that you have many things to worry about when making a reservation.
Here is a summary of the most frequently asked questions we receive from our customers.
目次
~About access and transportation
A. If the ferry to Uehara Port is cancelled, please click here.
A. We will be there in time.Your guide will be waiting at Uehara Port for the arrival of the 8:00 a.m. ferry from Ishigakijima.Upon arrival at Uehara Port, please meet your guide holding a signboard that reads 【PiPi】.
*Times are subject to change depending on the operating conditions.
*Time will be based on the latest version as of 11/1/2024.
A. We will pick up and drop off in the vicinity of the Uehara area.Hotels outside the Uehara area are out of the pick-up and drop-off range.For those staying at the hotel in question,busand ... andcabto the Uehara Port.
Example of hotels outside the pick-up/drop-off area → Jungle Hotel Painumaya, Eco Village, Latida Iriomote, etc.
A. Yes.Even if you are wet inside the pick-up truck.entrainingThe specifications are as follows.
A. Customer'sDepends on the tour you are taking and where you are staying.The day before the tour, the store will call you to inform you of the meeting time and place. Please note that we will not be able to give you a confirmed meeting place and time until the day before the tour.
A. Possible.On time for the ferry.make no mistakePlease be careful.
It is recommended to stay overnight on Iriomote Island to enjoy the jungle at night!
A. Depends on the ferry service.Please note that we may not be able to guide you.
If you are planning to join us from remote islands other than Ishigaki Island, please contact us on LINE・・・・・・.phoneormail (usu. in phrases like "e-mail", "text message", etc.)Please contact the store at
*Please note that we do not provide transportation to Ohara Port.
~ About the contents of the tour~.
A. Of course you can enjoy it.CustomerMore than 95% of the participants are beginners.
A. At PiPiThorough tour delivery for safe and secure enjoymentThe Company has been working on this project for the past three years.
Regular safety trainingin additionInstallation of AEDs at each fieldWe offer tours that never overstep their bounds, such as
From the prefecture.Excellent Safety Measures Marine Recreation ProviderPlease be assured that we are accredited by the
Will my clothes get wet on the tour?
A. Clothes get wet on most tours.There is no particular specification,clothes that can get wet(swimsuits, rash guards, sportswear, etc.) are recommended.
A. Iriomote Island is relatively mild in winter compared to the inland areas,Snorkeling is allowed.Also, during the winter seasonWetsuits are available for free rental.With a wetsuit, snorkeling can be enjoyed even in the winter sea.
A. Because of the wilderness field,Local.There are no changing rooms or showers.Please change into clothes that you do not mind getting wet before participating in the event.After the tour, we have facilities for you to take a shower. Please bring your own towels.
A. Basically, we will be doing it in a wilderness field,There are no restrooms nearby.Please make sure you have paid in advance.
A. You can drop off your items at our office.
A. It is possible,Bringing personal belongings, including cell phones, into the field is at your own risk.We are not responsible for any breakdown or loss of personal belongings during the tour.
A. We are dealing with nature.We cannot promise "never."The weather on the islands is changeable, and no matter how cloudy it is, there is no guarantee that you will be able to see the islands. (Tours are generally held even on rainy or cloudy days.)
Also, the above tours are not available as a day trip to Ishigaki Island.
A. During the tour, the guide will take your pictures with a waterproof camera,We will present the data to you free of charge.There is no need to bring your own precious camera to the water!
A. The photo data is basically presented to the customer using a smart phone.If you have the LINE messaging application or can use the AirDrop function of the iPhone series, you can send the photo data without any problem. If you wish to send the data via e-mail, please contact us,Please consult us about capacity issues.Please note that we do not offer developing and mailing services.
A. There are several restaurants near Uehara Port.Please eat at your favorite restaurant. In addition,The Yaeyama Islands are a hot and humid subtropical region. Since the opening of our restaurant,Lunch is not provided for food hygiene reasons.
Please be aware that there have been many cases of food poisoning caused by poor food storage and management at activity stores that disregard food sanitation laws.
A. Please refer to the reference schedule for each tour.
A. PiPi's SUP boards areSomething even beginners can enjoy.This is not a problem as we have adopted the
A. Please be assured that you will be required to wear a life jacket during the waterfront tour.Guides will assist you in snorkeling. Please feel free to join us.
A. Most of PiPi's tours areEven those who are not confident in their ability to exercise can enjoy this plan!Even if you are not usually good at exercising,You can enjoy the great nature of Iriomote Island!
～For reservations and participation in the event
A. From our store or the site where you made your reservationYour reservation is complete when you receive the reservation confirmation email.Please be assured that we will contact you by phone on the day before the tour to inform you of the meeting place and time. We will also contact all customers by phone the day before the tour to inform them of the meeting place and time. Please note that we will not be able to give you a confirmed meeting place and time until the day before the tour.
If you want to check if you have made a reservation, click here↓.
A. You are most welcome.howeverTour will be cancelled if capacity is not reached.Please note that we may change the date of the order to the day of the event.
A.Our tours are available for children 3 years old and up.
We offer many plans perfect for children and families.Please contact us by phone, official line or e-mail!
A. Possible.A number of group plans are also available.We offer plans tailored to your needs and desires.Please feel free to contact us.
A. Of course it is possible.If you contact us in advance, we will be happy to accommodate you according to the weather and your schedule. We can also make the best proposal for you, depending on the situation at the time.
*For customer convenienceIn case of cancellation instead of changeplease note that the cancellation policy described below may apply.
A. Please see each tour page.
A. We apologize for the inconvenience.Pregnant women are not permitted to participate in tours.
~ Regarding the weather~.
A. The tour will be held even if it rains, as long as safety is ensured.Except for special weather conditions such as typhoons,Basically, the tour will be held rain or shine.However, field conditions are not only rain,It is subject to change due to various factors such as wind and waves.If these factors make the field unsafe on the day of the event, even if the weather is clearThe tour may be cancelled.Please understand that we are not responsible for any loss or damage to your property.In case of tour cancellation, we will contact you.
~ Regarding personal belongings~.
A. Swimsuits, rash guards, sportswear, and other clothing that is easy to move in and dry off in.Please wear the appropriate attire in advance.What to bring is basicallyBeverages, ,(hand) towel, ,change of clothesThe three points are fine!Please bring sunglasses and sunscreen if you have them!
A. If you plan to board the ferry after the tour,You cannot ride while wet.After participating in the tourFree use of showers in the storePlease bring a towel and a change of clothes.
~ Regarding payment
A. Payment can be made by credit card in advance or in cash on the day of the event.In case of local cash settlement, there is only one post office where you can withdraw cash in Uehara area of Iriomote Island, which is very inconvenient. Cash can bePlease prepare in advance in Ishigaki Island or pay by card.
A. In the event of cancellation by the customer, a cancellation fee will be charged in accordance with the following cancellation policy.
- Up to the day before the date of participation:free
- Day of participation:100% of tour fee
- Cancellation without notice:100% of tour fee
However, flight cancellations, etc.No cancellation fee will be charged for cancellations due to force majeure!
note (supplementary information) symbolCharter Planwill incur a separate cancellation fee.
