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Generation AI has generated a cumulative "total of approximately 30,000 hours"! Our Productivity Improvement and Implementation Approach
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Background of AI implementation for productivity improvement
Since the release of ChatGPT by OpenAI at the end of 2022,Generative AIis attracting significant attention worldwide and is being used in a variety of business settings.
These AI tools can produce human-like sentences and analyze large amounts of data,Dramatically improve business productivityPotential.
In fact, large companies, in particular, have incorporated generative AI into their operations,Examples of productivity improvementsare also emerging.
For example, Panasonic Connect Corporation has introduced AI services for internal use, and by 2024Achieved a reduction of approximately 448,000 work hoursThe report states that
At Minebea, productivity improvement is an important management issue, and we are working to improve productivity through the use of the latest technology.Early Focus on AI ApplicationsI did.
Around 2023, the Company will begin to make full-scale use of generative AI in its operations, particularly in the Marketing Department,Improving both productivity and employees' AI skillsWe have been promoting various initiatives aimed at
What we are working on
We are using AI to improve productivity within our company.Various InitiativesThe company is conducting the following activities.
The Marketing Department serves as the driving force behind these efforts and has put in place a system to ensure that all employees, including front-line staff, can benefit from the use of AI.
Particular emphasis is placed on information sharing and human resource development within the company, with a particular focus on AI-relatedShare knowledge and skills widely across departmentsThe company is doing so.
As a result, each employee can effectively use AI in their daily work,A culture where new ideas can be tried out quickly and given shapeis being fostered.
Attend regular training sessions
We provide training on AI and DX, focusing on themes directly related to practical business.Regularly attendedThe company is doing so.
Training content is updated to meet onsite issues and learningShort cycle implementationThe emphasis is on doing so.
Individual achievement is visualized through exercises and reflections, and shared at cross-team sharing meetings.Internalize best practicesThe company is doing so.
This has increased the quality of operational design as well as tool proficiency, and has led to continuous improvement in daily operations.
AI information sharing through regular weekly MTG
During regular weekly meetings, be sure to ask for AI-relatedInformation sharing timeThe company has established a
Each member has been sharing news related to generative AI that they have obtained over the past week, as well as their actual experiences with AI.Impressions and findingsand others, and present them in turn.
By everyone speaking in turn,Opportunity for each individual to actively gather information and utilize AIIt is also a
Through information sharing at this weekly MTG, the latest AI trends and application cases are quickly shared within the team, and the entire team membersraising the level of knowledgeThis is connected to the
New systems and applications
Trial and Output
Whenever a new AI system or application is introduced in our company, our employeesActively trial them and actually produce outputs in your work.We recommend that you use the following
It is not merely a matter of hearing the theory or reputation of the tool, but of first touching and using it.Quickly determine its usefulness and suitability for your businessThe following is a list of the most common problems with the "C" in the "C" column.
For example, a new AI chat tool could be used to create internal documents on a trial basis, or an image-generating AI could be used to create materials for training materials.
Through these practices, employees become proficient in the use of the latest tools,We immediately incorporate what is useful into our daily operations.The following is a list of the most common problems with the "C" in the "C" column.
The Challenge of Unprecedented Challenges
In our company, even unprecedented challenges and tasks faced for the first time,A policy of trying with AI first before deciding "it can't be done.We are thoroughly committed to the following.
Even tasks that have never been done before can be done through trial and error with the help of AI,Often a solution is found!The following is a list of the most common problems with the "C" in the "C" column.
For example, even when we are asked to prepare a research report in a field in which we have no in-house knowledge, we are able to respond to requests that were previously difficult to handle by letting AI do the preliminary research and outline preparation.
This "let's try AI first" attitude has taken root within the company,Flexible soil for dealing with unprecedented challengesis formed.
Real-life examples of operational efficiency improvement
Next, we will leverage AI and digital technologies to help our operationsSpecific examples of increased efficiencyto introduce you to the following.
For example, we can convert paper-based procedures into electronic ones, or convert multiple systems into a single system.Automate information gathering and checkingWe are improving our operations in a variety of ways, such as by using AI to create documents, etc.
These measures have greatly simplified time-consuming tasks in daily operations,Save time and reduce errorsWe were able to achieve the following
Employees are freed from cumbersome manual work, allowing them to focus on value-added tasks.
Digitization of consent and approval procedures
Previously, consent and authorization were obtained in paper form, which required printing, distribution, collection, storage, and other ancillary tasks.
The Company will follow these proceduresOptimized for online form operationsThe company has moved to a system that can handle everything from recording to storage in a single integrated manner.
Digitization reduces the administrative burden, and the person in chargeReallocate time to higher value-added tasksIt is ready to be made.
Consolidation and automatic synchronization of order information
Information coming in from multiple external channels used to be checked and aggregated individually.
As the number of cases increases, the burden of checking and transcribing increases, and this can become a source of human error.
Currently, between external systems and internal infrastructure.Automatically link data to reflect and update centrallyThe design is integrated into a design that
Minimizing manual compilation facilitates daily status monitoring and results inSignificant time savingsThis led to the
Automatic creation of meeting records
Meeting records have traditionally relied on the manual work of the person in charge, from note-taking to organization and documentation.
Currently, the system utilizes voice and text processing and automatically drafts up to the extraction of key points. The person in charge concentrates on content confirmation and final adjustments.
This allows the time required to create records to beSignificantly compressedThe participants are also in the meeting.Focus on DiscussionI am now able to do it.
Automation of attendance and compensation calculation processes
The tabulation of attendance, allowances, etc. used to be done mainly by manual checking and inputting.
Currently, relevant data is imported into the base, and the calculation rules are followed.Automatic calculations and verification are performed on the systemThe following is a list of the most common problems with the "C" in the "C" column.
The person in charge can focus on reviewing and fine-tuning the results, limiting the risk of errors and reducing the processing time.Increased accuracy and speedThe company is doing so.
Measuring the Results and Effectiveness of AI Applications
As a result of promoting the use of AI in this way, the Company has developed a clearProductivity Improvement Resultsare appearing.
We quantitatively measured how much time was saved in operations and how employees' AI usage and skills improved.
As a result, the introduction of AI has not only saved a lot of work time, but has also allowed each and every employee toAI utilization skills are also steadily improving.We found out that
Below is a detailed look at the results of our AI utilization in terms of work time savings and improvement in AI usage and skills.
Reduction in work hours
Before the use of AI, we had to devote a lot of time to routine tasks that could be replaced, but after the introduction of AI, the time required for the same tasks has been greatly reduced.
In the cumulative total of operations to date, the disposable time created by each person in charge has steadily built up, and the organization as a whole has been able toOver 30,000 hours in total(Full-time equivalent)Equivalent to about 15 person-years) has led to increased productivity.
The reduction in time is not limited to a simple decrease in workload, but also allows employees to improve the quality of their proposals, start planning new services, etc,Creative, value-added work that only humans can doThe new system has created an extra capacity that can be redirected to the
The result is a sustained improvement in quality, speed, and accuracy in multiple processes from back office to front office operations.
Usage and employee skill development
The internal use of AI is now being used in the company.Many employees use some AI tools in their daily workThe following is a list of the most common problems with the system.
In addition to using chat-type AI for drafting sentences and research, more and more employees are now using AI for more advanced tasks such as data analysis and planning.
In the beginning, the usage of the system was simple, such as "just asking a question," but as the know-how was shared within the company, the skills of the users gradually improved,We are developing human resources who can use AI for complex issues.The following is a list of the most common problems with the "C" in the "C" column.
For example, there are cases where the marketing department develops campaign plans based on multiple ideas proposed by AI, or the sales departmentA case of having AI analyze a large number of survey results to capture customer trends.are also emerging.
In this way, each employee became familiar with AI and learned how to use it effectively, raising the skill level of the entire organization.
The improvement of employees' AI utilization skills has led to new ideas and quick problem solving as well as productivity, and the company has been able toIt also contributes to improved competitivenessThe following is a list of the most common problems with the "C" in the "C" column.
Future Outlook
We will continue to actively promote the use of AI,Further operational efficiency and value creationWe will continue to work on
In addition to the areas that are currently effective, we identified other tasks where there is still room for AI implementation,Plans to gradually increase automation and efficiency through AIIt is.
For example, AI chatbots have been introduced for some of the customer service functions that used to rely on human resources, and internal knowledge has been learned.Develop dedicated AIWe are also considering using the system to respond to inquiries.
In addition, since generative AI technology is constantly evolving, it is important to keep up to date with the latest trends.catch-upWe will continue to work with the community and be flexible to incorporate effective tools and methods of utilization as they become available.
AI education and training for employees will also continue,Helping everyone keep up with new technologiesThe idea is to make the company's business activities more efficient and effective.
Through these efforts, we will ensure that the productivity gains from AI will not be transitory, but will continue to be enhanced on a sustained basis,Strengthen the competitiveness of our business and improve customer serviceWe would like to link this to the
Careers
At PiPi, we offer both short-term and long-termYear-round adoptionThe company is conducting the following activities.
We welcome those who enjoy implementation and improvement in a culture where the field and back office collaborate and refine operations through the use of digital applications, including generative AI.
Areas of recruitment include tour management and customer service, planning/marketing, sales, and operations design.
Experience with specific tools is not required,Motivation to learn and interest in structuringThe emphasis is on
If you want to provide value in a natural setting while connecting digital and on-site to increase results, PiPi is the place for you.New CareersWould you like to start a
summary
Through operational reforms with generative AI at the core, we have continuously compressed the time required for our practices.
Information sharing at regular MTGs and a rapid trial/implementation cycle have been successful, and the cumulative operational results have beenTotal of about 30,000 hours (about 15 person-years)The company is creating a
By reallocating the time saved to planning, improvement, and enhancement of the customer experience,Growth of employees and improvement of service qualityaccelerated.
AI is a partner for people, and with proper design and operationDriving force for new value creationTherefore, we will continue to expand the area of utilization.
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